School or Group Plan Member Can't Login

Created by Sam Acres, Modified on Mon, 26 Jun 2023 at 03:16 PM by Sam Acres

This usually occurs for one of two reasons:

  1. You have assigned the member a licence, however, they haven't received an email with their login details due to a spam or junk mail filter.

  2. The member has forgotten their password.

In either of these two scenarios, the solution is the same. Please recommend that they reset their password.


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