FAQs and Troubleshooting

Questions, answers and how to troubleshoot your issues.

Kel Treacy avatar Aaron Wilson avatar Trish Bowden avatar +1
35 articles in this collection
Written by Kel Treacy, Aaron Wilson, Trish Bowden and 1 other

What do I do if my email address is already in use when I try to sign up to Teach Starter?

If your email is in use, it's likely you already have a free account. Try signing in or resetting your password using that email.
Trish Bowden avatar
Written by Trish Bowden
Updated over a week ago

Are your resources are aligned to the curriculum?

You can search by curriculum descriptors or curriculum code on the website.
Kel Treacy avatar
Written by Kel Treacy
Updated over a week ago

Can I reproduce or redistribute your resources?

As per the Teach Starter terms and conditions, no resource may be reproduced or redistributed for use outside of personal use.
Trish Bowden avatar
Written by Trish Bowden
Updated over a week ago

Where do I find the newest or latest resources?

You can easily sort our collection of resources by date, allowing you to view our newest resources first.
Trish Bowden avatar
Written by Trish Bowden
Updated over a week ago

Resource Printing Issues

Scott Tonges avatar
Written by Scott Tonges
Updated over a week ago

How do I print my resource in the correct size?

This article will help you adjust your printer settings in Adobe Reader.
Scott Tonges avatar
Written by Scott Tonges
Updated over a week ago

How Do I Reset My Password?

Scott Tonges avatar
Written by Scott Tonges
Updated over a week ago

Why Can't I Log In?

Why can't I get in to my account?
Scott Tonges avatar
Written by Scott Tonges
Updated over a week ago

I’ve paid for a subscription, so why can’t I access any resources?

Scott Tonges avatar
Written by Scott Tonges
Updated over a week ago

How do I log out of my account?

You can easily log out via the main menu.
Kel Treacy avatar
Written by Kel Treacy
Updated over a week ago

How do I change my username?

You can change your username to something more memorable to you.
Scott Tonges avatar
Written by Scott Tonges
Updated over a week ago

Do you offer a free trial before upgrading?

You can sign up for a free account and download a selection of free resources.
Kel Treacy avatar
Written by Kel Treacy
Updated over a week ago

How do I turn off notifications and unsubscribe from email mailing lists?

You can easily manage how we can contact you, and how often.
Kel Treacy avatar
Written by Kel Treacy
Updated over a week ago

How do I manage my Gallery collections?

An important part of Gallery is collections. Collections give you the ability to group resources however you would like.
Kel Treacy avatar
Written by Kel Treacy
Updated over a week ago

School or Group Plan member can't login

You're the group admin and one of your group members has contacted you to say that they can't login or access their Teach Starter account.
Scott Tonges avatar
Written by Scott Tonges
Updated over a week ago

Why can't I use cursive fonts in Studio and Widgets?

Why we can't offer cursive school fonts in Teach Starter Studio or our custom widgets.
Scott Tonges avatar
Written by Scott Tonges
Updated over a week ago

Why does the text on my resources have black lines through it?

Scott Tonges avatar
Written by Scott Tonges
Updated over a week ago

Why can’t I access any teaching resources?

Scott Tonges avatar
Written by Scott Tonges
Updated over a week ago

Which Web Browser Should I Use With Teach Starter?

Having difficulty navigating the website, trouble downloading resources or Studio sluggish to use?
Scott Tonges avatar
Written by Scott Tonges
Updated over a week ago

How to Take a Screenshot

Our support staff might request you to take a screenshot to assist in solving an issue for you. Here's how you can do it!
Scott Tonges avatar
Written by Scott Tonges
Updated over a week ago

How do I delete my account?

You can permanently close your account via your settings page.
Kel Treacy avatar
Written by Kel Treacy
Updated over a week ago