Frequently Asked Questions

Answers to some of our most frequently asked questions.

9 articles in this collection
Written by Scott Tonges and Trish Bowden

Resource Printing Issues

Having issues getting your resource to print correctly? Always try Adobe Reader and the Print PDF As Image setting first!

Written by Scott Tonges
Updated this week

Checkout Issues

At checkout, make sure you are logged in to any existing account and that billing details match the information registered with your bank.

Written by Trish Bowden
Updated this week

Do you offer a free trial before upgrading?

You can sign up for a free account and download a selection of free resources.

Written by Trish Bowden
Updated this week

Can I purchase an individual resource?

Resources cannot be purchased individually. To download a premium resource, sign up for a Teach Starter subscription.

Written by Trish Bowden
Updated this week

How do I cancel or unsubscribe from my subscription?

Cancelling your subscription will mean that it will expire when your 12 month subscription ends.

Written by Scott Tonges
Updated this week

I’ve paid for a subscription but I am being asked to upgrade to download resources

You may have created two accounts, one paid and one free. Please try logging in again on a different email address.

Written by Scott Tonges
Updated this week

Do you offer discounts?

Teach Starter runs promotions periodically. Keep an eye out for our next promotion, or check if you're eligible for our student discount.

Written by Trish Bowden
Updated this week

Do you offer a student discount?

If you are a student teacher or graduate teacher, you could be eligible for a 50% discount off your first 12 month subscription.

Written by Trish Bowden
Updated this week

Can I reproduce or redistribute your resources?

As per the Teach Starter terms and conditions, no resource may be reproduced or redistributed for use outside of personal use.

Written by Trish Bowden
Updated this week