FAQs and Troubleshooting

Questions, answers and how to troubleshoot your issues.

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33 articles in this collection
Written by Scott Tonges and Trish Bowden
Top 10 Frequently Asked Questions

Resource Printing Issues

Having issues getting your resource to print correctly? Always try Adobe Reader and the Print PDF As Image setting first!
Scott Tonges avatar
Written by Scott Tonges
Updated over a week ago

How do I open and edit Microsoft Word documents from Teach Starter?

To download a Word file, click the dropdown arrow to the right of the green download button and select from the list.
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Written by Trish Bowden
Updated over a week ago

Do you offer a free trial before upgrading?

You can sign up for a free account and download a selection of free resources.
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Written by Trish Bowden
Updated over a week ago

How do I reset my password?

Simply click the forgotten password link on the login page and follow the prompts to reset your password.
Scott Tonges avatar
Written by Scott Tonges
Updated over a week ago

Pay Per Resource

Teach Starter allows you to purchase some resources individually. After making your purchase, return to the resource page to download.
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Written by Trish Bowden
Updated over a week ago

I’ve paid for a subscription but I am being asked to upgrade to download resources

You may have created two accounts, one paid and one free. Please try logging in again on a different email address.
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Written by Scott Tonges
Updated over a week ago

How do I cancel or unsubscribe from my subscription?

Cancelling your subscription will mean that it will expire when your 12 month subscription ends.
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Written by Scott Tonges
Updated over a week ago

Do you offer a student discount?

If you are a student teacher or graduate teacher, you could be eligible for a 50% discount off your first 12 month subscription.
Trish Bowden avatar
Written by Trish Bowden
Updated over a week ago

Which web browser should I use with Teach Starter?

Having difficulty navigating the website, trouble downloading resources or Studio sluggish to use? We recommend switching to Google Chrome.
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Written by Scott Tonges
Updated over a week ago