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FAQs and Troubleshooting
FAQs and Troubleshooting
Questions, answers and how to troubleshoot your issues.
35 articles in this collection
Written by
Scott Tonges
and
Trish Bowden
Top 10 Frequently Asked Questions
Resource Printing Issues
Having issues getting your resource to print correctly? Always try Adobe Reader and the Print PDF As Image setting first!
Written by
Scott Tonges
Updated over a week ago
How do I open and edit Microsoft Word documents from Teach Starter?
To download a Word file, click the dropdown arrow to the right of the green download button and select from the list.
Written by
Trish Bowden
Updated over a week ago
Do you offer a free trial before upgrading?
You can sign up for a free account and download a selection of free resources.
Written by
Trish Bowden
Updated over a week ago
How do I reset my password?
Simply click the forgotten password link on the login page and follow the prompts to reset your password.
Written by
Scott Tonges
Updated over a week ago
Can I purchase an individual resource?
Resources cannot be purchased individually. To download a premium resource, sign up for a Teach Starter subscription.
Written by
Trish Bowden
Updated over a week ago
I’ve paid for a subscription but I am being asked to upgrade to download resources
You may have created two accounts, one paid and one free. Please try logging in again on a different email address.
Written by
Scott Tonges
Updated over a week ago
How do I cancel or unsubscribe from my subscription?
Cancelling your subscription will mean that it will expire when your 12 month subscription ends.
Written by
Scott Tonges
Updated over a week ago
Do you offer a student discount?
If you are a student teacher or graduate teacher, you could be eligible for a 50% discount off your first 12 month subscription.
Written by
Trish Bowden
Updated over a week ago
Which web browser should I use with Teach Starter?
Having difficulty navigating the website, trouble downloading resources or Studio sluggish to use? We recommend switching to Google Chrome.
Written by
Scott Tonges
Updated over a week ago
General FAQs
Are your resources are aligned to the curriculum?
You can search by curriculum descriptors or curriculum code on the website.
Written by
Trish Bowden
Updated over a week ago
How to open the developer console in your web browser
Our support team may request a screenshot of your web browser's developer console to assist in solving a technical issue.
Written by
Scott Tonges
Updated over a week ago
Do you offer discounts?
Teach Starter runs promotions periodically. Keep an eye out for our next promotion, or check if you're eligible for our student discount.
Written by
Trish Bowden
Updated over a week ago
Why can't I use cursive fonts in Studio and Widgets?
Why we can't offer cursive school fonts in Teach Starter Studio or our custom widgets.
Written by
Scott Tonges
Updated over a week ago
How do I add a blank slide to a Teach Starter PowerPoint template?
This article helps you add a blank PowerPoint slide to a template using Slide Masters.
Written by
Scott Tonges
Updated over a week ago
Can I reproduce or redistribute your resources?
As per the Teach Starter terms and conditions, no resource may be reproduced or redistributed for use outside of personal use.
Written by
Trish Bowden
Updated over a week ago
How To Take a Screenshot
Our support staff might request you to take a screenshot to assist in solving an issue for you. Here's how you can do it!
Written by
Scott Tonges
Updated over a week ago
General Troubleshooting
I found an error in a resource.
To report a resource error, visit the reviews section of the resource and click the 'Report an Error' tab to notify the team.
Written by
Trish Bowden
Updated over a week ago
Why can't I log in?
If you are unable to get into your account, check that all of your details are correct, or try resetting your password.
Written by
Scott Tonges
Updated over a week ago
My email address is already in use
If your email is in use, it's likely you already have a free account. Try signing in or resetting your password using that email.
Written by
Trish Bowden
Updated over a week ago
How do I print my resource in the correct size?
This article will help you adjust your printer settings in Adobe Reader.
Written by
Scott Tonges
Updated over a week ago
Account Management
How do I manage my Folders?
An important part of your account is folders. Folders give you the ability to group resources however you would like.
Written by
Trish Bowden
Updated over a week ago
How do I change my username?
You can change your username to something more memorable to you.
Written by
Scott Tonges
Updated over a week ago
How do I log out of my account?
You can easily log out via the main menu.
Written by
Trish Bowden
Updated over a week ago
How do I turn off notifications and unsubscribe from email mailing lists?
You can easily manage how we can contact you, and how often.
Written by
Trish Bowden
Updated over a week ago
How do I delete my account?
You can permanently close your account via your settings page.
Written by
Trish Bowden
Updated over a week ago
Billing
Checkout Issues
At checkout, make sure you are logged in to any existing account and that billing details match the information registered with your bank.
Written by
Trish Bowden
Updated over a week ago
How much will my subscription renewal be?
You can view all information on your subscription, including renewal price and date, in your account subscription settings.
Written by
Trish Bowden
Updated over a week ago
How do I upgrade or change my subscription plan?
Step-by-step instructions on how you can change your subscription plan, as well as information on how pro-rated upgrade fees are calculated.
Written by
Trish Bowden
Updated over a week ago
How do I update my billing details?
Occasionally your credit card might expire or you might like to switch to PayPal. Here's how you can update your payment details.
Written by
Scott Tonges
Updated over a week ago
How do I access invoices & receipts?
Information on how you can view, download and print your Teach Starter invoices.
Written by
Trish Bowden
Updated over a week ago
Do you offer refunds?
Our general refund policy, including information about why and when we do and don't issue refunds.
Written by
Scott Tonges
Updated over a week ago
Using the Search Bar
How do I start a search?
You can start a new search by using the search bar on the Teach Starter homepage, or on the top left of each page.
Written by
Trish Bowden
Updated over a week ago
How do I search my specific curriculum?
You can browse your curriculum, filter by code using the 'more filters' button under your search bar, or type the code into the search bar.
Written by
Trish Bowden
Updated over a week ago
How do I filter by Unit and Lesson Plans?
To filter by Unit or Lesson Plans, simply select the More Filters option and select from the Type of Resource section.
Written by
Trish Bowden
Updated over a week ago
Promotions
How do I buy a Gift Card?
The Teach Starter Gift Card is the perfect time-saving gift for any teacher.
Written by
Trish Bowden
Updated over a week ago